All custom orders require 50% deposit upon placing your order, and the remaining balance due upon pick up. Due to the custom nature of each order, all sales are final & refunds are not available at this time. Please ensure that you proofread text at the time of placing your order. Customers are encouraged to inspect their order carefully for spelling and custom details/order accuracy before completing the ordering process. If you discover there has been a mistake while ordering, please feel free to reach out to us as soon as possible and we will work with you to make sure everything is accurate. If names need to be changed due to an unforeseen change in circumstance, please let us know as soon as possible & we will be more than happy to change those in advance. If there are any other changes that need to be made prior to pick up, we ask that you kindly reach out to us at least a week prior to your pick up date so that we can ensure everything is ready for you upon arrival. It is always our desire that everyone is satisfied with their purchase and we strive to do our best to accommodate any repair or change requests within reasonable time & change limits. If major changes need to be made, there will be a change fee for these.